A message from the
Link leadership team:

We recognize that the current COVID-19 outbreak creates uncertainty for us all and necessitates changes in our day to day interactions. One thing, however, remains unchanged. Now, as always, the health, safety, and wellbeing of our residents, team members, and communities remains our top priority.

Conditions are changing daily, and so too may be the actions we take. With this in mind, we’ve assembled a multi-disciplinary internal task force to continually monitor and respond to the COVID-19 situation. We are closely following and responding to all recommendations and regulations put forward by the Centers for Disease Control (CDC), World Health Organization (WHO), and Ohio Department of Health (ODH). 

To protect our communities and our team members, we’ve made changes to our operational practices. As recommended and required by Ohio Governmental regulations, every team member is performing a daily symptom and temperature assessment before reporting to work. For team members affected by the COVID-19 situation, we’re providing additional paid leave so that they can remain home and care for themselves or loved ones. 

We’re limiting in-person interactions wherever possible and instead encouraging residents, guests, and team members to communicate virtually, through phone calls, or by email. Team members able to work remotely are encouraged to do so. For those whose role necessitates being onsite, we’re providing and requiring the use of personal protective equipment (PPE). To promote social distancing, we’ve temporarily closed shared spaces and amenities wherever possible. For any public spaces that remain open, such as offices or shared hallways, we’ve increased the frequency and intensity of our cleaning and sanitation schedule. 

We recognize that housing is an essential service and in times of emergency and uncertainty, this becomes ever more important. While in-person interactions may be limited, we remain available and responsive to our residents via phone, text, email, and virtual meetings. We have, and will continue, to work one-on-one with residents who may be facing financial hardship due to COVID-19. Our maintenance teams are prioritizing any emergency requests to ensure communities remain a place of shelter and safety for the families who call them home. For prospective residents, our leasing specialists are available during business hours via online chat, phone, email, and virtual or scheduled contactless in-person visits.

We will continue to monitor the situation and recommendations made by our leaders and health experts and will adjust our policies and practices as necessary. We look forward to connecting with each other, our guests and residents in person again. Until then, we hope that each of you stays safe, and we thank you for your patience and understanding.


Updated & Effective as of May 12, 2020