Lean into Learning
We believe that learning is imperative for growth as individuals and as an organization. So over the past year, a major initiative has been to improve the resources and learning experience available to our team members. Not only did we bring on a new position dedicated to just this purpose, we also invested in a new platform, Wisetail, that better meets our needs and empowers our team members to grow their knowledge base and skill set!
It was a big undertaking, but worth all the time invested. Recently, our Learning and Development Manager, Kristen Vaughan, who led this initiative, sat down with Wisetail to talk about the journey. They discussed how an improved learning process supports culture, stability, growth and positive outcomes for greater consistency, compliance, and understanding of industry standards.
Take a peak at their conversation, and if you want to learn more, check out the full article on their blog! >>
EXCERPT
"Two years ago, Link Property Management was home to 55 employees. This January, their roster increased to 140 and in August of 2022, they added another 60 people to bring their total Link employee community to 200!
As you can imagine, this exponential growth led to a strain on HR resources and their onboarding process. To complicate matters further, there are a lot of real estate-related policies to convey and a great deal of turnover within the industry. All of these factors culminated in a high-stress environment, with difficulty tracking compliance, and uncertainty surrounding the effectiveness of onboarding.
Their Learning and Development Manager, Kristen Vaughan, said it best: “the housing industry has teeth.”
Their previous learning process was segmented, and updated information was conveyed in lengthy videos. This made it difficult for employees to learn about necessary industry standards, and to promote the company methodology that assists in tackling complex issues. “Who has time to watch a three-hour-long video when there are literal fires to deal with?”
So surfaced the inherent question: How do you ensure core company values are being upheld in a company that is growing so rapidly?”
Want to know the answers? Keep reading on the Wisetail blog! >>